Zoe Pulido

Born and raised in Houston’s historic Heights neighborhood, Zoe Pulido serves as Chief Operating Officer of The Heights Treatment and Transcend Recovery Community Texas. A full-circle journey that reflects her deep connection to the community we help serve. She brings nearly a decade of experience in behavioral health and organizational leadership, guiding both organizations in their mission to deliver individualized, evidence-based treatment for mental health conditions, dual diagnosis, and substance use recovery.

Zoe’s leadership journey began at Transcend Recovery Community, where she advanced to Program Director at the Houston Women’s Facilities and later expanded her role as Director of Operations. In that capacity, she oversaw teams and systems across New York, California, and Texas for both The Heights Treatment and Transcend Recovery Community.

Since joining our team in 2017, Zoe has been instrumental in developing systems that enhance compliance, streamline operations, and strengthen the client experience. Today, as COO, she leads organizational operations across Texas from Houston, working closely with the executive and clinical teams to ensure the highest standards of care and sustainable growth.

Zoe attended George Washington University in Washington, DC, where she earned a Bachelor of Science in Health Sciences in Clinical Operations and Healthcare Management, as well as a Master of Science in Healthcare Quality with a concentration in Ethics from GWU’s School of Medicine and Health Sciences.

Outside of her professional commitments, Zoe finds her greatest joy in family life with her two young children and her lively household that includes two zany, spirited dogs, Buddy and Nala. She values time spent with loved ones and remains actively engaged in the Houston community, reflecting the same commitment to growth, care, and connection that she brings to her professional role.